Help
Expert, human insurance support. We promise your request won't go unanswered — we're available around the clock, 24/7.
24/7 assistance line
Medical emergencies, hospitalization, evacuation — we coordinate everything on the spot.
Policy or claim questions
Coverage details, receiving policy documents, policy changes, claim status, or refund requests. Use the online chat, Telegram or Viber to ask your question.
Info you need
Policies, coverage details, and everything you need to know before you travel.
What does travel insurance cover?
Our policies cover medical emergencies, hospitalization, trip cancellation, flight delays, lost baggage, emergency evacuation, and repatriation. Coverage details vary by plan — Basic, Comfort, and Premium.
Schengen visa requirements
Schengen visa applicants must have travel insurance with minimum €30,000 medical coverage. Our Schengen Visa Insurance meets all official requirements and is accepted by all European embassies.
Policy documents
After purchase, you receive your policy documents by email within minutes. The electronic policy is an official document — no printing required. Keep it accessible on your phone during travel.
Coverage limits and deductibles
Each plan has specific coverage limits for medical expenses, baggage, and trip cancellation. Deductibles vary by plan level. Review your policy summary for exact amounts before traveling.
Exclusions
Standard policies do not cover pre-existing conditions, extreme sports (unless the adventure add-on is purchased), self-inflicted injuries, or travel to sanctioned regions. See your policy for full details.
Children and family coverage
Children can be added to any policy. Our Family Protection Plan covers the whole family under one policy with separate coverage for each child, including full medical and emergency support.